Terms of Service

SEA Bank OCR converts bank statement PDFs into structured data (CSV, Excel, JSON). Extraction is automated, and accuracy depends on the quality and layout of the uploaded PDF. The product is built around a review step: you are expected to check the extracted rows against your source document before exporting or relying on them.

We do not guarantee that extracted output is complete or error-free. Do not use unreviewed output for accounting, tax, legal, or lending decisions.

You need an account to upload statements. You are responsible for keeping your sign-in credentials secure and for all activity under your account. You must only upload statements that you own or are authorised to process (for example, on behalf of a client who has engaged you).

Usage is measured in pages: one page of an uploaded PDF uses one page from your plan. The free Starter plan includes 5 pages per month (max 5 pages per file). Paid plans are Professional (RM 99/month, 300 pages), Business (RM 299/month, 1,000 pages), and Enterprise (RM 999/month, 5,000 pages). One-off top-up packs are also available from the dashboard.

Monthly pages reset at the start of each billing cycle and do not roll over. If processing of a statement fails, the pages charged for it are automatically refunded to your balance. Subscriptions are billed through Stripe and can be cancelled at any time from the billing portal; cancellation takes effect at the end of the current billing period.

You may not use the service to process documents you have no right to process, to attempt to access other users' data, to probe or disrupt the service, or for any unlawful purpose. We may suspend accounts that violate these rules.

Uploaded PDFs are automatically deleted within 1 hour after processing, or within 24 hours if processing does not complete. Extracted transaction rows remain in your account until you delete them or close your account. Details are in our Privacy Policy and Security page.

The service is provided “as is” without warranties of any kind, including fitness for a particular purpose. To the maximum extent permitted by law, SEA Bank OCR is not liable for indirect or consequential losses arising from your use of the service, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose.

We may update these terms as the product evolves. Material changes will be reflected on this page with an updated date. Continued use of the service after a change means you accept the updated terms.

Questions about these terms? Reach us through the support form.